Forward Emphasis International (FEI), a provider of BPO and complex CX services in the Banking, Financial Services, and Insurance (BFSI) sector, has announced the appointment of Paula Kennedy Garcia as its new Chief Executive Officer.
Kennedy Garcia has previously worked with IntouchCX, Concentrix, Sitel Group and Teletech, having earned marketing and modern languages qualifications from Universidad de Malaga and Queen’s University Belfast, respectively.
Fiona Burns, CEO and Co-Founder of FEI, and now Executive Chair said; “This is a dynamic leadership change and will mean our organisation and clients can further empower communities as we continue to expand our global impact.
“Paula brings outstanding leadership experience and a dedication to excellence. It is the perfect time for her to join us as we advance our strategy for innovation, growth, and development.”
Commenting on her new role, Kennedy Garcia said; “I am incredibly excited to lead FEI through this next era of growth.
“I will be looking to invest in innovative technology …