EY provides improved insights and RPA.- SiliconANGLE [Video]

Eversource Energy’s automation journey shows that companies can reinvigorate operations and employee experiences through intelligent automation. By addressing backlogs, adopting process mining and reducing manual work, Eversource has transformed its business practices and customer interactions, according to Rockie Solomon (pictured, left), manager of enterprise automation at Eversource Energy.

“We had processes that would stack up for quite a bit of time and ultimately were costing us a bit of money,” Solomon said. “That was our introduction to automation. When you see work piling up, that’s frustrating. That’s when we partnered with Ernst & Young to do that proof of concept and then begin our automation journey by building the foundational capability and the governance to support it, and that’s what has allowed us to scale.”

Solomon and Jamaal Stanford (right), senior manager at Ernst & Young Global Ltd., spoke with theCUBE Research analyst Dave Vellante and host Rebecca Knight at UiPath Forward 2024, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming …