CVS exec admits people ‘really dislike’ in-store hurdle – and confirms only select shoppers to benefit from new measure [Video]

A CVS executive has admitted that one of the store’s policies to combat theft has not been welcomed among all shoppers.

Bosses at the drugstore chain have resorted to locking items away in cabinets.

CVS is not alone in implementing the measure as locked cabinets are a feature in Walmart, Walgreens and Target stores.

And, the measure has not been appreciated by all shoppers.

Tilak Mandadi, the executive vice president of ventures at CVS Health and its chief digital, data, analytics and technology officer, admitted the anti-theft tool had proved unpopular.

“People really, really dislike locked cabinets,” he told the Wall Street Journal.

Bosses have taken customers’ fury on board and have developed a new tool that gives customers more autonomy.

Currently, shoppers have to wait for a staffer to retrieve a …