Customers strong-armed into rental car insurance they didnt want or need [Video]

Reserving a rental car requires sorting through myriad pages of extra options and insurance coverages. These add-ons are big money-makers for car rental companies, so they try to entice as many customers as possible to sign up.But several customers of one of the nation’s largest rental companies — Hertz — say counter agents they dealt with strong-armed them into buying insurance they did not want or need. In one instance, a customer says he was told he could not pick up the car he had reserved if he didn’t buy the insurance.It’s a good reminder that insurance protection from car rental companies is optional, and most people already have some coverage through either their own insurance or a credit card.Orlando is supposed to be the happiest place on Earth, but Carl Anderson doesn’t feel that way right now. Like a lot of New Englanders, he and his extended family visited …