Customers say tickets ‘disappeared,’ lost hundreds of dollars [Video]

Ticketmaster customers said they’re being scammed out of their tickets. The customers claim after they buy event tickets, their tickets mysteriously get transferred to a stranger and resold.

Customers all over the country are reporting the issue, and Ticketmaster is placing the blame on personal email hacks, rather than the company’s security.

“I feel violated,” said Jennifer Robinson from Martinez.

Robinson said last week, she bought six presale tickets to two different 2025 New Kids On The Block concerts. As a longtime fan, she was planning to celebrate her birthday during the band’s Las Vegas residency.

“Monday evening, I got what I thought were phishing emails to be quite honest,” she said.

She logged in to find the tickets had been transferred to a stranger, and she did not authorize the transfer.

“It sounds like a bad joke, but the person who accepted the tickets’ name – ‘Who Who,’” she said.

Robinson said she tried to reach customer …