Customer reporting service problems NBC 6 South Florida [Video]

Verizon cellular customers were taking to the internet and social media Monday morning to report service issues.

Starting around 9:30 a.m. Monday, Verizon outage reports began to spike on Downdetector.com. By noon, more than 100,000 reports had been submitted on the site with the reports coming from across the country, including New York, California and Michigan. Searches related to Verizon on Google also spiked around the same time.

Some customers were complaining their phone was going into “SOS” mode, which Apple says means your phone is not connected to a cellular network.

Verizon released a statement to NBC News: “We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue.”

The telecommunications company was responding to users on its support account on Xsaying, “We understand the importance of staying connected, and would be happy to …