CrowdStrike outage: Delta Air Lines expects outage cancellations to end soon; reimbursing travelers for some expenses, CEO says [Video]

Delta Air Lines announced it will now reimburse travelers for flights they booked on other airlines during the meltdown.

On Wednesday, Delta Air Lines CEO Ed Bastian said flight cancellations and delays that resulted from a global technology breakdown last week to be resolved by Thursday.

In a message to customers, Bastian apologized to travelers who had their plans upended after a defective software update that cybersecurity firm CrowdStrike sent to computers using Microsoft Windows grounded flights and disrupted banks, hospitals and retailers Friday.

“While our initial efforts to stabilize the operations were difficult and frustratingly slow and complex, we have made good progress this week and the worst impacts of the CrowdStrike-caused outage are clearly behind us,” Bastian said.

The company also announced it will reimburse travelers for certain out-of-pocket expenses.

“Delta will cover reasonable costs for additional categories of expenses incurred during the duration of the travel waiver …