The themes of cloud innovation and artificial intelligence-driven transformation headlined the recent Red Hat Summit. As companies scale and entrench themselves into digital operations, cloud-native tools such as OpenShift have become integral to data management, analytics and AIOps. What trends are emerging from the financial services sector’s AI transformation in value delivery, business automation and customer satisfaction?
“Customer experience and operational excellence are key to financial services customers,” said Ajay Walgude (pictured, left), vice president and global head of IBM and Red Hat hybrid cloud center of excellence at Capgemini Financial Services. “Most of these applications are already under the cloud. We believe that the cloud-enabled composable platforms, which means you can compose your financial services into various processes and combine them together on the cloud, are going to be critical for the success of financial services in the cloud to achieve business value.”
Walgude and Nitinkumar Chavan(right), senior director of cloud competency at Capgemini, spoke …