ChurnZero launches new superpower for customer teams with Engagement AI | PR Newswire [Video]

Groundbreaking AI capability analyzes customer relationship dynamics to identify churn risks, revenue opportunities and strategic insights at scale.

, /PRNewswire/ — ChurnZero, the AI platform and partner for customer growth, has launched Engagement AI, a transformative capability empowering customer teams to understand and manage the dynamics of customer relationships at scale. Powered by ChurnZero’s unique AI engine Customer Success AI™ (CS AI™), Engagement AI analyzes customer interactions for sentiment and key discussion topics, providing an unmatched level of risk and opportunity awareness across every account. Available on January 25, Engagement AI is the first in a series of AI “firsts” coming to ChurnZero in early 2025.

Engagement AI analyzes emails, surveys, meetings, and other customer interactions for nuances such as positive or negative sentiment, and needs discerned by topic analysis. These insights are distilled into a Relationship Score which feeds into ChurnZero’s health scores, dashboards, automated plays, journeys and alerts, and a new, account-level …