Chick-fil-A fans spot two crucial problems as chain debuts new restaurant layout and diners call it ‘overrated’ [Video]

CHICK-FIL-A has been testing a new restaurant layout at select locations, but some customers are already spotting issues.

The fast food chain continues to streamline its services, specifically its drive-thru process for efficiency and quality.

After the height of the coronavirus pandemic and social distancing requirements, Chick-fil-A adapted at many of its over 3,000 locations nationwide to better serve diners, per a press release.

Drive-thru lines were restructured to have designated lanes, and instead of having to wait to order at the drive-thru screen and speaker, employees would carry tablets and walk to cars to get orders.

The system has become a signature aspect of Chick-fil-A.

Over the past few years, it’s also been testing a new design that emphasizes quick ordering and drive-thrus at more than 30 locations, …