Rebecca Salazar couldn’t get Sears Home Warranty to deliver a dryer. KENS called parent company Transformco and they found a solution.
SAN ANTONIO — Rebecca Salazar’s dryer stopped working in December of last year. When Sears Home Warranty couldn’t fix it, they paid for a new dryer to be delivered to the home.
Unfortunately, that dryer never showed up.
After calling Sears for nearly six months, Salazar finally called KENS 5.
“I’ve seen you help people that really need help,” Salazar said.
Salazar told KENS five she’s been paying for a service plan with Sears for a very long time and the company had replaced other appliances before. She said the company did try to fix the dryer on two different occasions before ordering the new one in March. The 85-year-old told KENS she was, at one point, calling customer service three times a week to find out what was going on but she could never …