Bridging the Gap – Laying the Groundwork for a Better Customer Experience #Phocuswright Europe [Video]

From seamless check-in to personalized in-flight services to post-flight engagement strategies, the Head of Customer Experience at Lufthansa Group reveals of how airlines can elevate customer satisfaction and enrich loyalty.

Tamur Goudarzi Pour, Head of Customer Excellence Taskforce, Lufthansa Group
Interviewer
Linda Fox, Senior Reporter, PhocusWire