As industries evolve in the digital age, few sectors exemplify transformation as vividly as telecommunications. Key cloud players, such as Amazon Web Services Inc., are leveraging gen AI for telecom to overhaul network operations, business creation and customer experiences.
“We think in terms of flywheels — if you think about the normal telco flywheel at this point, it’s like usage, and usage drives revenue, and usage drives the network build-out,” said Chivas Nambiar (pictured), general manager of the telco business at AWS. “Then the network build-out and the capabilities there allow you to go out and build better products. In that entire business process, generative AI is helping you think through at the network operations level, at the business and the product creation level, at the actual customer experience level.”
Nambiar spoke with theCUBE Research’s John Furrier for theCUBE’s “Cloud AWS re:Invent Coverage,”during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed the convergence of generative AI, …