, /PRNewswire/ — Atomicwork, the leading modern service management provider, announced the release of its agentic service management platform today. Designed to transform how organizations provide, manage, and support enterprise IT services, the platform enables IT teams to offload their routine IT operations to Atomicwork AI Agents, allowing service teams to focus on strategic initiatives that drive business value.
This launch addresses a critical challenge in ITSM (IT Service Management): the effort that goes into balancing repetitive tasks, routine processes, and the growing complexity of managing workflows with legacy service management solutions. While legacy ITSM tools provide process management for IT teams, they lack intelligent workflow automation due to pre-defined rules and are not dynamic enough to handle nuances.
Atomicwork’s AI Agents, purpose-built for enterprise IT teams, address this by being context-aware, analyzing multiple data sources in real time and performing tasks across enterprise apps when required.
End users can …