Airline Retailing Redefined: How New Distribution Capability (NDC) is Transforming the Industry [Video]

In recent years, the airline industry has embraced groundbreaking technologies to enhance its retailing and distribution methods.  Shahan Taj Mohammed explores the transformative role of New Distribution Capability (NDC), which enables airlines to move from traditional systems to a model focused on improved customer experiences, dynamic pricing, and streamlined operational efficiency, reshaping airline retailing.

Moving Beyond Traditional Distribution

Traditional airline distribution systems, largely dependent on Global Distribution Systems (GDS), have long served as the main link between airlines and travel agencies. While effective for ticketing and fare standardization, GDS platforms lack the ability to offer personalization and dynamic pricing features that today’s travelers increasingly demand. NDC addresses these limitations with an XML-based data standard, enabling airlines to share rich content, like images, videos, and tailored offers, directly with travel agents. This shift empowers airlines to adapt quickly to evolving customer expectations, giving them greater control and enhancing service appeal in a competitive market.

The Power of Rich Content and …