AI agents might be the new workforce, but they still need a manager [Video]

Increasingly, we hear about AI agents being the new “digital workers” — a concept that arose before agentic or generative AI hit the mainstream in areas such as robotic process automation. Digital workers are designed to serve the discipline and obedience, but just like human workers, they, too, have their quirks.

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The movement toward a digital workforce has been taking big leaps lately, marked recently by Salesforce’s unveiling of Agentforce 2.0, a digital labor platform for enterprises. The platform enables “a limitless workforce through AI agentsfor any department, assembled using a new library of pre-built skills, and that can take action across any system or workflow.” The platform also takes steps well beyond RPA, featuring “enhanced reasoning and data retrieval to deliver precise answers and orchestrate actions in response to complex, multi-step questions,” according to a …