Optimizing Real-Time Field Service Management [Video]

From scheduling and dispatching workers based on location and availability to providing status updates – telecom companies can bridge legacy systems and third parties with Confluent’s data streaming platform. Real-time event routing via microservices ensures that all downstream consumers are notified in real time and can act on new information as soon as it’s available. Confluent provides self-service access to consistent, reliable data so everyone can be on the same page regarding task status, enhancing productivity.

Confluent also provides the scalability and flexibility to easily add new third-party collaborators and microservices with zero disruption to existing workloads. This facilitates better collaboration between telcos and third-party service providers for greater efficiency, faster response …