INTELITY Unveils AI-Powered Guest Experience Platform to Transform Luxury Hospitality | PR Newswire [Video]

, /PRNewswire/ — INTELITY^®, the leading guest experience platform in hospitality, today announced the release of GEMS 2.0, a transformative platform that unifies hotel guest data and digital touchpoints to enable truly personalized experiences. The release marks a significant milestone in CEO Steve Proctor’s modernization initiative, delivering on his promise to revolutionize the company’s core technology platform with innovative features that luxury properties demand.

“While the world talks about AI, many hotels are investing millions into disconnected technologies that create digital walls between them and their guests,” said Steve Proctor, CEO of INTELITY. “GEMS 2.0 reimagines the hotel technology stack – every digital touchpoint serves as both a service and a sensor, creating an intelligent ecosystem that enhances rather than replaces human connections. Our new platform ensures all guest experience touchpoints can be deployed and updated with unprecedented speed and security, while maintaining the elegant experience guests expect from luxury properties.”

The platform puts …