How Charlottes big banks fare on customer satisfaction WSOC TV [Video]

Mobile Marketing

Post author By Curator
Post date January 15, 2025

CHARLOTTE — Truist Financial Corp. (NYSE: TFC), Bank of America Corp. (NYSE: BAC) and Wells Fargo & Co. (NYSE: WFC) continue to fall short for customer satisfaction, according to a recent 2024 J.D. Power study.

Charlotte-based Truist scored 653 out of 1,000 points in the study, falling slightly below the industry average of 658. While customers appreciated courteous and knowledgeable service in branches and over the phone, satisfaction dipped when using self-service technologies such as mobile apps or websites.

Wells Fargo scored 648, also below the industry average but ahead of Bank of America, which received a score of 646.

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