Revolutionizing Civic Operations: How Clark County is Setting the Standard for Digital Government [Video]

Nestled in the bustling hub of Las Vegas, Clark County has become a shining example of innovation and efficiency in local government. At the heart of this transformation is Shurnice Coleman, IT Manager for Application Services, who spearheaded the adoption of Accela—a comprehensive software platform revolutionizing service delivery across the county’s vast operations.

A Leap into the Digital Age

Before switching to Accela, Clark County relied on a 25-year-old legacy system. As the population grew and development surged, it became clear that this outdated infrastructure needed to meet the demands of a dynamic, fast-paced region.

The transition to Accela marked more than a technological upgrade; it represented a paradigm shift in how the county interacted with its citizens. Beginning with building inspections and permitting—critical to keeping up with Las Vegas’s constant development—the platform quickly expanded its reach to include key departments: Fire Prevention, Public Works, and Code Enforcement.

Embracing Digital Transformation

The most visible impact of adopting Accela has …