Target promises investigation as shopper ‘forced’ to use self-checkout but couldn’t pay after scanning due to policy [Video]

TARGET has told a customer it will look into a recent shopping experience that left them unable to pay at a self-checkout kiosk.

The transaction issue resulted from a specific policy at the retail giant that’s been in place for some time.

Nearly all of Target’s 1,963 stores nationwide have self-checkout kiosks that are card only, with some that allow cash.

Depending on several factors, including potential maintenance on the machines or other decisions that vary store-to-store, sometimes the self-checkout area is completely card-only.

The shopper, Jason, claimed he found himself in this position earlier in December with just cash and no signage indicating only a card was allowed at his local Target.

There were also allegedly no traditional cashiered lanes for him to use during the grocery trip.

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