In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service.
He talks with Intercom VP of Customer Support Declan Ivory about how generative AI is reshaping customer interactions, the emergence of new roles within customer service teams, and the importance of professionalizing career paths in this evolving landscape.
Product & Design6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
AI & Automation5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
AI & Automation7 min read
Curious to know how Fin compares to Zendesk AI agent? We conducted thorough testing and the results show Fin is the clear winner when it comes to performance. Here’s a look at our …
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