M&S is adding checkouts in an unlikely place and shoppers think it’s ‘stupid’ [Video]

M&S is rolling out new self checkouts in 180 of its stores in order to make the shopping experience a little quicker.

The beloved brand is aiming to put these self-service tills in its changing rooms so customers don’t have to queue twice – both to try on clothes, and then pay.

Sacha Berendji, M&S’s operations director, said: ‘We’d like customers to be able to walk straight into the fitting room with no queue, try on what they’ve chosen, then pay there and just walk out.’

Sounds like a great idea, right?

Well, not everyone is thrilled by the new tech. The change, which will hit at least 100 branches by 2028 but internally, has raised shoplifting concerns.

Speaking recently, Archie Norman, the retailer’s chairman, said the brand gets ‘very little help from the police’ when it comes to items being stolen from the store – and that the middle classes were largely to blame.

‘You …