Troubleshooters help New Jersey couple after concert tickets vanish from mobile app [Video]

MULLICA HILL, N.J. (WPVI) — Getting tickets to one of the hottest concerts in town can be tricky and expensive.

So imagine the surprise of one Gloucester County, New Jersey couple when they bought coveted seats only to be turned away at the venue.

The couple found that the tickets in their app were gone and their paper tickets would not be accepted.

Cathy Carchidi of Mullica Hill paid $910 for her and her husband to see Pearl Jam at the Wells Fargo Center in South Philadelphia.

“I don’t know what happened the day of concert. I have my paper tickets. I have the screenshot of my tickets, but there are no digital tickets in the Vivid Seats app. They’re just gone,” Carchidi said.

Carchidi said she took the ticket screenshots and paper copies to the box office but workers there said they couldn’t help her.

“‘We’re not going to print anything for you and …