Intelligent automation: Transforming operations and services [Video]

Based on the growing demand for systems to perform tasks that typically require human intelligence, such as pattern recognition, data analysis, adapting to new information and real-time decision making, intelligent automation is emerging as a perfect choice in the enterprise world.

To streamline operations, minimize costs, improve accuracy and enhance productivity in retail banking, commercial banking, wealth insurance and investment banking, TD Bank Group has jumped on the intelligent automation bandwagon, according to Amin Kermali (pictured, right), vice president of enterprise digitization and automation at TD Bank.

“TD Bank Group, it’s a North American retail bank, top 2 in Canada, top 10 across Canada and the United States,” Kermali said. “We have the privilege of serving over 25 million customers. Operational excellence at TD is a top enterprise priority. Intelligent automation is one of the levers that we have within there. We look at it from a people process and …