The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy [Video]

Providing great customer experiences requires deep knowledge about your customers.

Serena Chan, Research Advocate of Customer Experience at Dovetail, joins us to discuss how to conduct the right type of research and apply it to your CX. She talks about leveraging data effectively, balancing intuition with customer knowledge, and how to make sense of customer insights.

Product & Design6 min read

Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…

AI & Automation5 min read

Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.

AI & Automation2 min read

Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.

Tags Business Strategy, Market Opportunity, Marketing Strategy