The Ticket: Leadership’s role in creating a customer-centric culture [Video]

Blake Morgan, a customer experience futurist and author of The Eight Laws of Customer-Focused Leadership, joins us for this episode of The Ticket.

Blake discusses the importance of customer experience and the role of leaders in creating a customer-centric culture, the impact of AI on customer interactions and the need to balance automation with the human touch as well as the significance of leaders setting the tone for the company.

Product & Design6 min read

Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…

AI & Automation5 min read

Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.

AI & Automation2 min read

Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.

Tags Design Thinking, Microinteractions, Product Design