Parlance Joins athenahealth’s Marketplace Program — to Help Health Systems Save Money by Digitizing the Voice Channel [Video]

Healthcare consumers use the phone more than any other channel — improve self-service and increase agent efficiency by automating routine calls, patient verification, appointment scheduling, and FAQs

WOBURN, Mass., Oct. 9, 2024 /PRNewswire/ — Parlance, a provider of conversational AI solutions for health systems, today announced an agreement with athenahealth, Inc. through the company’s Marketplace program. As part of the athenahealth^® Marketplace, this newly integrated application is now available to athenahealth’s growing network of healthcare. The Parlance IVA (intelligent virtual assistant) enables healthcare consumers to easily connect to the people, information, and services they need by using their voice, no matter the volume of patient demand. By seamlessly integrating with athenaOne, Parlance manages a wide array of call interactions, streamlining workflows and enhancing patient satisfaction without overloading human agents.