Elevating San Antonio: How Digital Innovation is Transforming City Services [Video]

San Antonio, Texas, one of the fastest-growing cities in the country, is renowned for its rich history and vibrant culture. Now, it’s undergoing a modern transformation. Leading this effort is Michael Shannon, Director of the Development Services Department, who is guiding the city through a major digital upgrade with Accela, a cutting-edge software solution that streamlines civic operations. This upgrade is driving the much-needed efficiencies in permitting and licensing processes.

Before and After Accela: A Shift to Digital Efficiency

The transition to Accela marked a pivotal shift from San Antonio’s previously paper-heavy operations. Before Accela, the permitting process was slow and cumbersome, involving multiple steps of manual paperwork that could extend wait times and complicate simple transactions. Today, the picture is quite different. Accela has introduced a streamlined, digital-first approach that allows residents and developers to …