ServiceNow certificate error disrupts operations for hundreds of organizations [Video]

The expired MID Server Root G2 SSL certificate caused connectivity failures across multiple services, including Orchestration, Discovery, and AI-powered functions such as Virtual Agent.

Enterprise cloud vendor ServiceNow faced widespread customer frustration after a root certificate error disrupted services for over 600 organizations.

The issue began early Monday morning when a key SSL certificate expired and affected the company’s Management, Instrumentation, and Discovery (MID) Server, leaving users unable to integrate applications, access updates, and manage critical operations.

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The company notified its customers in an advisory admitting the issue.

“ServiceNow has identified an expired SSL Root certificate that is affecting MID Server and instance-to-instance connectivity,” ServiceNow said in the advisory.

According to the note, the expired MID Server Root G2 SSL certificate caused connectivity failures across multiple services, including Orchestration, Discovery, and AI-powered functions such as Virtual Agent. The advisory noted that instance upgrades, …