High utility bills reported in Apex after cyberattack: ‘Working on a resolution’ [Video]

APEX, N.C. (WTVD) — A cybersecurity attack is causing mass confusion in Apex where residents are receiving utility bills that have doubled and, in some cases, tripled their normal bills.

“I think mine was over $600. I’m talking about the last bill I just got,” said resident Jerry Farantatos. “That was a little bit more of a shock to receive a bill that high.”

He is used to paying about $250 a month in utilities, but since the attempted ransomware act in July his bill has been higher than normal.

That cyberattack took utility billing and building permit services offline temporarily.

According to the town’s website, it was unable to create an accurate bill for some customers in July and August. Apex encouraged them to pay the same amount they did the month before, but in September, the town warned that the bill would seem high because it reflects actual usage from June through August.

ABC11 was there as dozens of concerned residents walked in and …