Murli Swaminathan Joins Freshworks as CTO Amid GenAI Revamp [Video]

Cloud-based customer and employee experience solutions provider, Freshworks has appointed Murli Swaminathan, ex engineering executive at ServiceNow and CA Technologies as its new Chief Technology Officer (CTO) today. 

Swaminathan in his new role will be responsible for overseeing its global engineering and architecture teams while leading the tech roadmap and strategy. He brings 30 years of industry experience and software engineering knowledge to his new role at Freshworks, having previously worked as Vice President of Engineering at ServiceNow.

“It’s an incredible time to be joining this team as we grow to become a multi-billion dollar

software company”, said Swaminathan. “Our talented global engineering and architecture teams are pivotal to meeting this goal and I look forward to working with them to continue driving

innovation and delivering exceptional products that meet the evolving needs of our customers.”

Freshworks is in the process of Generative AI revamp, they have added three new services namely Freddy Self Service, Freddy Copilot and Freddy …