Building a digital future for settlement services [Video]

Discover how the CIO of the Immigrant Services Society of British Columbia transformed newcomer services through technology innovation. From strategic planning to stakeholder alignment to vendor partnerships, how do you ensure success in an environment where modern technology is not universally accessible?

Credit: Parm Sandhu, CIO, ISSofBC

Over the past 30 years, I’ve had the privilege of working across a wide range of sectors — non-profit, public and private. This journey has taken me through various executive roles in large regional, national and multinational organizations, where I’ve led cross-functional teams in technology, sales and business operations. These experiences have not only shaped my professional expertise but also deepened my commitment to leveraging technology to bridge gaps and make a meaningful impact on the lives of others. 

Immigrating to Canada illuminated the often-overlooked challenges that newcomers face when trying to access essential services and programs, especially in a landscape where modern technology is not universally accessible. …