CA bill would punish insurers for giving customers outdated info [Video]

CALIFORNIA, USA — Over the years, licensed therapist Sarah Soroken has heard from her patients again and again about what a miserable experience it can be to find a mental health provider who actually takes their insurance. But one patient stands out. 

Soroken said she was working at Kaiser’s Vallejo Medical Center in 2022 when a college-aged woman was admitted to the hospital’s emergency room after she attempted suicide.

The patient, Soroken said, gave up and tried to take her own life after she called a list of 50 mental-health providers who were listed as taking Kaiser’s insurance plan, but none would see her, or they didn’t actually take her insurance.

“This patient now has the traumas of a suicide attempt and having been harmed by our health care system …