Six ways Monzo provides an excellent customer experience [Video]

In this blog, we discuss Huble’s experience using the Monzo app, as well as how Monzo provides an amazing experience to customers, helping the business to spin its flywheel

One of the things I’ve realised about marketing in 2019 is that more and more purchase decisions are fueled by word-of-mouth.

Twenty years ago, word-of-mouth marketing was a method used primarily by businesses to get customers talking.

These businesses would ask customers to say “nice things” about the business’s products and services, as well as highlight how the business was “better than the competition” and “provided an excellent customer experience” in exchange for discounts or vouchers.

Nowadays, however, word-of-mouth is increasingly driven by customers – not businesses – and mostly happens online. Thanks to the Internet, it’s become incredibly easy for customers to share their thoughts on a business’s products or services via online forums, social networks and messaging apps.

Consequently, …

Tags Integrated Solutions, Offering, Solutions Offering