6 ways to prepare for a difficult conversation with a direct report [Video]

Addressing sensitive, controversial, or emotionally charged issues is challenging, requiring emotional intelligence, empathy, and active listening skills.

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IT leaders face many challenging tasks, but few are more daunting than engaging with a direct report who has, in one way or another, become unreliable or neglectful.

There are various reasons why a manager or executive may need to have a frank conversation with a direct report, says Orla Daly, CIO at training services provider Skillsoft. “Fundamentally, it boils down to whether the individual is meeting performance expectations and contributing positively to the team and broader culture,” she explains.

The success of such a conversation largely depends on the leader’s ability to understand different perspectives, ability to communicate clearly, and observe for cues for how the message is landing.

Are you prepared to handle a conversation with a failing report? Here are six ways to make a challenging discussion less painful and …