It’s inevitable – you law firm is going to get negative online reviews.
Even the best lawyers in the world get a bad review on platforms like Google, Yelp, or Avvo or other directories.
You may get an upset client, or it may not even be your fault, but they’re upset about the result they got on their case and decide to leave you a bad review.
As a lawyer, negative reviews are something that you can often resolve and remove.
Here’s 5 strategies we use with our attorney clients to manage their online reputation and deal with negative reviews.
5. Bury bad reviews by earning more good reviews
This seems basic, but honestly it’s your best bet.
If you only have 5 total reviews, 1 bad review is detrimental.
If you have 500 total reviews, 1 bad review is understandable.
In fact, studies show that companies with perfect 5 star ratings seem unrelatable (no one …