5 Things Airlines Need to Know About Delivery Management [Video]

In the context of airline retailing, offers refer to the various products and services airlines present to customers. These include flights, seat upgrades, additional baggage allowances, in-flight meals and lounge access – as well as offerings from third parties such as car hire, airport transfers, accommodation and excursions.

Orders are the transactions through which customers purchase the offers presented to them. Once a traveler selects an offer they create an order. This order contains details such as the chosen offer, the price, the customer’s personal information, payment details and any additional preferences or requirements.

Deliveryis the process by which airlines manage and fulfil travel products and services that were originally presented as offers and later ordered by the customer. This will be achieved using a Delivery Management System (commonly referred to in today’s PSS world as a Departure Control System or DCS) which encompasses various functionalities to ensure efficient management and seamless traveler experiences. While …